The ability to dream is all I have to give. That is my responsibility; that is my burden.

 

-Harlan Ellison

Shipping Information

PRICES AND PAYMENT

All prices on Miller’s Pottery website are quoted in Australian Dollars ($AUD).

Postage and handling charges are not included in the item's price and will be calculated upon checkout.

Online prices may be subject to change without notice.

SHIPPING AND DELIVERY

We take great care with packaging and shipping our ceramics to you, as safely and quickly as possible.

Once full payment has been received for your order, items will ship within 1~3 business days, unless the item(s) you are after is placed on backorder.

All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and will require a signature on delivery. Delivery usually takes 2-6 business days from shipment date to arrival (depending on the destination), but will depend on Australia Post delivery schedule.

  • Please note that Australia post have a limit of 22Kg for domestic delivery; If you are interested in ordering a large amount of items, please see Miller's Pottery Wholesale and Bulk Orders 

  • If you wish to have your items delivered using Express Post, please contact us for a quote.

  • Northern Territory deliveries - due to the significant variation in shipping costs to different areas in the Northern Territory, we are unable to offer a single shipping price that will fairly reflect the prices to a variety of destinations and parcel sizes. If you are interested in a delivery to NT, please contact us directly for a quote. 

For all deliveries, please ensure that the delivery details entered during checkout are correct.

REFUND / CANCELLATION POLICY

Purchasing online is great, however sometime even the best pictures cannot replace ‘real life’ experience. 

 

For this exact reason - if you are not entirely satisfied with the goods purchased, you can return them to us for a refund or exchange, no questions asked. The only thing we need is that you inform us by email within 2 days of receiving the item and return the items within 7 working days from the date you originally received a reply to your email.

Simply return the item(s) in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange (if available).

For easier tracking, please include a note with details (name, contact details), order number and the reason for the return.

Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you, so please pack the items well and consider sending all goods via Registered & Insured Post.

Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed.

Please note that refund will not include the original postage and handling costs and that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part. Any fees paid by us (e.g PayPal or CC surcharge) will also be deducted from the refunded amount.

 

Please note that custom orders cannot be returned.

DAMAGED GOODS

In the unfortunate event where goods arrive damaged and / or faulty, please contact us within 24 hrs of the receipt of the goods and we will arrange for a replacement / refund, if applicable.

Still have questions? No worries! Feel free to Contact Us and we will be happy to help.