Frequently Asked Questions
How do I know that my credit card details will be safe?
Your privacy is important to us and we are committed to never share this information with external parties.
For more details, please visit Miller's Pottery Secure Payment.
What happens if I will get the items I ordered and it is not exactly what I thought?
Purchasing online is great, however sometime even the best pictures cannot replace ‘real life’ experience.
What now? please check out our Cancellation and Refund policy.
How long will it take until I will get my order?
We take great care with packaging and shipping our ceramics to you, as safely and quickly as possible.
Follow this link to read more about Miller's Pottery Shipping Information.
My order is urgent! Can you do something about it?
Art is the only way to run away without leaving home.
- Twyla Tharp
If you require your order by a certain date, please email us your details and contact information to: info@millerspottery.com.au; We will always do our best to accommodate an urgent order.
Do you ship to all Australian states?
Yes, we do ship to all Australian states (within the limitations of Australia Post, if any).
Please refer to our Shipping and Delivery information for more details.
How do you calculate the shipping costs?
We use Australia Post to ship our ceramics Australia-wide;
Shipping costs with Australia Post depend on the destination, weight and size of the parcel delivered.
Do you accept international orders?
Yes, we do. Please contact us for shipping quote.
Do you accept bulk, wholesale or custom orders?
Yes, we do when possible. Please contact us to discuss the different options.
How do you make sure that the items will not break during transit?
We take great care with packaging and shipping our ceramics to you as safely as possible; we bubble wrap the items and place them carefully in the box, surrounded by special packaging fillers to protect them during transit.
In the unfortunate event where goods arrive damaged and / or faulty, please contact us within 24 hrs of the receipt of the goods and we will arrange for a replacement / refund or so that we can guide you through submitting a claim with Australia Post.
See more details on Miller's Pottery refund / cancellation policy.
How will I know when new products are added to the website?
If you're after a specific item that is currently out of stock, hit the "Notify When Available" button and enter your email address and we will email you as soon as it is back. You can find more Availability information here.
Consider subscribing to our newsletter and stay up-to-date with our latest products, special promotions and other news. You can also follow us on Social Media where we often share exciting updates.
I would like to send my order as a special gift to someone, is that possible?
Of course it is! Simply "add a note to seller" from your cart when you checkout and we will make sure that no payment information is included in the package and we can even add a card for you! Remember to add the correct shipping address (as opposed to the billing address).
Not sure what to do? you can always contact us directly before you place and order and we will do our best to guide and help you with your order.
Do you take special orders for customized / personalized items?
At Miller's Pottery, we always do our best to accommodate our customer's requests. Please contact us with the details of the item you want and we will see how we can help.
Are your glazes food safe? And what about 'vegan-friendly'?
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All the glazes we use for our kitchenware collection are food safe.
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We do not use animal product or animal by-product in our glazes.
Is your kitcheware dishwasher safe?
Yes, it is. You can find some useful information here to understand how to care for your handmade ceramics.