Art is the only way to run away without leaving home.

Twyla Tharp

Frequently Asked Questions

How do I know that my credit card details will be safe?

 

Your privacy is important to us and we are committed to never share this information with external parties.

We use SSL (Secure Sockets Layer) technology in our website to makes it impossible for other parties to access your personal information and we do not store your credit card details.

We only store information that helps us process your order such as e-mail addresses, postal addresses, billing addresses and phone numbers.

 

For more details, go to Miller's Pottery Secure Payment

What happens if I will get the items I ordered and it is not exactly what I thought?

Purchasing online is great, however sometime even the best pictures cannot replace ‘real life’ experience. 

 

For this exact reason - if you are not entirely satisfied with the goods purchased, you can return them to us for a refund or exchange, no questions asked. The only thing we need is that you inform us by email within 2 days of receiving the item and return the items within 7 working days from the date you originally received a reply to your email.

Simply return the item(s) in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange (if available).

For easier tracking, please include a note with details (name, contact details), order number and the reason for the return.

Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you, so please pack the items well and consider sending all goods via Registered & Insured Post.

Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed.

Please note that refund will not include the original postage and handling costs and that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part. Any fees paid by us (e.g PayPal or CC surcharge) will also be deducted from the refunded amount.

 

Please note that custom orders cannot be returned.

How long will it take until I will get my order?

 

We take great care with packaging and shipping our ceramics to you, as safely and quickly as possible.

Once full payment has been received for your order, items will ship within 1~3 business days, unless the item(s) you are after is placed on backorder.

All domestic and international orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and will require a signature on delivery. Delivery usually takes 2-6 business days from shipment date to arrival, but will depend on our courier's constraints (Australia Post).

If you wish to have your items delivered using Express Post, please contact us for shipping quote.

Follow this link to read more about Miller's Pottery Shipping Information.

My order is urgent! Can you do something about it?

 

If you require your order by a certain date, please email us your details and contact information to: info@millerspottery.com.au; We will always do our best to accommodate an urgent order​.

Do you ship to all Australian states? 

Yes, we do ship to all Australian states (within the limitations of Australia Post, if any). Please refer to Miller's Pottery Shipping and Delivery information for specific information regarding shipping quotes to the Northern Territory.

How do you calculate the shipping costs?

Shipping costs with Australia Post depend on the destination, weight and size of the parcel delivered.

In our shipping model, we have calculated average prices for each of the states*, depending on items' weight and a variety of packaging options to be able to offer the lowest possible shipping price to our customers.

*Victoria, Australian Capital Territory, New South Wales, Queensland, South Australia.

  • Northern Territory deliveries - due to the significant variation in shipping costs to different areas in the Northern Territory, we are unable to offer a single shipping price that will fairly reflect the prices to a variety of destinations and parcel sizes. If you are interested in a delivery to NT, please contact us directly for a quote. 

Do you accept international orders?

 

Yes, we do. Please contact us for shipping quote. 

Do you accept bulk orders?

 

Yes, we do. Please contact us to discuss the different options.

How do you make sure that the items will not break during transit?

We take great care with packaging and shipping our ceramics to you as safely as possible; we bubble wrap the items and place them carefully in the box, surrounded by special packaging fillers to protect them during transit.

 

In the unfortunate event where goods arrive damaged and / or faulty, please contact us within 24 hrs of the receipt of the goods and we will arrange for a replacement / refund.

See more details on Miller's Pottery refund / cancellation policy

How will I know when new products are added to the website?

Simply subscribe to our newsletter and stay up-to-date with our latest products, special promotions and other news. You can also follow us on Facebook, Pinterest and Instagram (links available at the bottom of this page).

I would like to send my order as a special gift to someone, is that possible?

Of course it is! Simply "add a note to seller" from your cart when you checkout and we will make sure that no payment information is included in the package and we can even add a card for you! Remember to add the correct shipping address (as opposed to the billing address). You can also contact us directly before / after you place and order and let us know.

Do you take special orders for customized / personalized items?

At Miller's Pottery, we always do our best to accommodate our customer's requests. Please contact us with the details of the item you want and we will see how we can help.

Find more information in: Miller's Pottery Terms & Conditions  or Contact Us.

Are your glazes food safe? And what about 'vegan-friendly'?

  • All the glazes we use for our kitchenware collection are food safe;

  • We do not use animal product or animal byproduct in our glazes. 

Is your kitcheware dishwasher safe?

  •  While our kitchenware collection is dishwasher safe, we recommend washing (any) handmade ceramics by hand to avoid possible damage caused due to aggressive washing cycles / detergents. 

  • Like with every ceramics or glassware, we recommend minimizing thermal shock (sharp increase or decrease of temperature) that may damage the ceramics. 

  • After washing, let your dishes dry completely before storing them