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Terms, Conditions & Important Information
By shopping with Miller’s Pottery, you are agreeing to accept the following Terms & Conditions. Please take a moment to read and understand them.
If you require any further clarification, please do not hesitate to contact us.
For your security we do not store your credit card details on our website;
Our store’s online checkout process is secured via a Bank level security SSL certificate, which means that your data is transmitted safely and securely when you shop on Millerspottery.com.au.
Credit card purchases are handled via Paypal payment system to ensure safe and secure payment. PayPal protects your credit card information with industry-leading security and fraud prevention systems. Please note that you are NOT obliged to have or create a Paypal account to pay with credit card at Millerspottery.com.au.
You can learn more on Paypal's secure payments, terms and conditions on Paypal's website.
If you do not wish to use our online payment system, you can always use our Offline Payment option at checkout and perform a payment transfer to Miller's Pottery bank account. Please be advised that if you choose to pay using bank transfer, your order will not be posted until payment is received into our account.
PRICES AND PAYMENT
All prices on Miller’s Pottery website are quoted in Australian Dollars ($AUD).
Postage and handling charges are not included in the item's price and will be calculated upon checkout.
Online prices may be subject to change without notice.
Your privacy is important to us.
We use SSL (Secure Sockets Layer) technology in our website to makes it impossible for other parties to access your personal information.
We only store information that helps us process your order such as e-mail addresses, postal addresses, billing addresses and phone numbers and we do not store your credit card details.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We are using Cookies on our website; types of cookies are as follow:
If you would like to correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
SHIPPING AND DELIVERY
We take great care with packaging and shipping our ceramics to you, as safely and quickly as possible.
Once full payment has been received for your order, items will ship within 1~3 business days, unless the item(s) you are after is placed on backorder.
All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and will require a signature on delivery. Delivery usually takes 2-6 business days from shipment date to arrival (depending on the destination), but will depend on Australia Post delivery schedule.
Please note that Australia post have a limit of 22Kg for domestic delivery; If you are interested in ordering a large amount of items, please see Miller's Pottery Wholesale and Bulk Orders
If you wish to have your items delivered using Express Post, please contact us for a quote.
Northern Territory deliveries - due to the significant variation in shipping costs to different areas in the Northern Territory, we are unable to offer a single shipping price that will fairly reflect the prices to a variety of destinations and parcel sizes. If you are interested in a delivery to NT, please contact us directly for a quote.
For all deliveries, please ensure that the delivery details entered during checkout are correct.
REFUND / CANCELLATION POLICY
Purchasing online is great, however sometime even the best pictures cannot replace ‘real life’ experience.
For this exact reason - if you are not entirely satisfied with the goods purchased, you can return them to us for a refund or exchange, no questions asked. The only thing we need is that you inform us by email within 2 days of receiving the item and return the items within 7 working days from the date you originally received a reply to your email.
Simply return the item(s) in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange (if available).
For easier tracking, please include a note with details (name, contact details), order number and the reason for the return.
Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you, so please pack the items well and consider sending all goods via Registered & Insured Post.
Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed.
Please note that refund will not include the original postage and handling costs and that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part. Any online payment fees paid by us (e.g PayPal or CC surcharge) will also be deducted from the refunded amount.
Please note that custom orders cannot be returned.
In the unfortunate event where goods arrive damaged and / or faulty, please contact us within 24 hrs of the receipt of the goods and we will arrange for a replacement / refund, if applicable.
AVAILABILITY AND BACKORDERS
Missing item due to incorrect listing on the website -
We make great efforts to keep our online shop’s listing up-to-date; however, in the unfortunate case that the item(s) you have ordered is / are not available to be sent to you immediately, we will contact you as soon as possible.
Out of Stock -
As we are constantly working to create new and exciting collections, some items that go out of stock and will either be replaced with new items or discontinued; however, if an item you want to purchase is marked as "out if stock", we are happy to make is especially for you! (excluding items marked as “one off”).
Simply contact us and let us know which item(s) you are interested in and we will do our best to make it and ship it over to you as soon as possible.
As each item is handmade, there may be small variation in shape or colour.
Shipment times for backorders are generally around 3-4 weeks + delivery time.
Unless agreed otherwise, an order with one or more items on backorder will not be sent until all items are complete, regardless of the other pieces being in stock.
If you need your order sooner than the stated above, please let us know and we will try our best to deliver it as per your request.
We can ship internationally on request. Please contact us for a shipping quote.
WHOLESALE AND BULK ORDERS
For inquiries relating to bulk orders please contact us with information on your business and the products you would be interested in so we can give you our best offer.
Please note that shipping insurance is mandatory for wholesale orders and the its cost (Extra Cover) for those orders is at the buyer's expense.
CUSTOMIZED ITEMS AND SPECIAL ORDERS
For enquiries relating to customized items and special orders please contact us and we will try our best to accommodate your request.
COLOUR, CLAY AND DIMENSIONS VARIATIONS
All items at Millerspottery.com.au are described and photographed as accurately as possible; however, actual colours on finished pieces may vary from colours displayed on the website due to the fact that colours are mixed and applied by hand and due to the slight temperature variations that may occur during the firing process or the position of the piece in the kiln - which may also affect the colour and form of the clay itself.
Please note that due to the different settings in monitors the colours might also vary slightly from what you see on your computer screen.
As all the items we sell are handmade, there may also be slight variation is size and shape which, after all, is exactly what makes handmade pieces so special! No two items are exactly the same.
CARING FOR YOUR CERAMICS
While our kitchenware collection is dishwasher safe, we recommend washing (any) handmade ceramics by hand to avoid possible damage caused due to aggressive washing cycles / detergents.
Like with every ceramics or glassware, we recommend minimizing thermal shock (sharp increase or decrease of temperature) that may damage the ceramics.
After washing, let your dishes dry completely before storing them